01244 546920 / 54583401244 546920 / 545834

Gem Wholesale Drury Industrial Estate, Drury Lane, Buckley, Flintshire, CH7 3DZ, United Kingdom.

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Payment options

Credit or Debit card

The bulk of our online payments are taken by card via our PSP - Sellerdeck Payments, this is to ensure we are PCI compliant and your card details are secure. When paying by card we only deliver to the registered card address and if you enter a different address on your order our system will reject the order. You will find that your bank or card issuer will take / allocate the funds and hold them for approximately 48 hours before putting them back or processing any refund.

It is therefore very important that you use only the registered card address, if you do not we have no control of when your bank / card issuer return the funds to you. If you are a first time buyer and your order is in excess of £3,000 and you pay by card we may need additional security checks before your card payment is cleared.

UK Same Day Bank Transfer

If you have UK online banking you should be able to make a UK Bank to Bank same day transfer at no cost. This is ideal for customers who's cards are registered to a home address but need the stock sending to a works address or storage area. Simply select this option during the order process, at the end of the order you will be taken to a page giving the bank details, we also follow up the order confirmation with a total to pay and bank details just in case. You can then use any address required for your delivery.

Bank Transfer (international orders)

Once you have placed your order we will contact you to confirm availability and also the value to transfer. Payment for UK orders must be with us no later than 24 hours after the order, if funds are not in place by this time the order may be cancelled. We normally allow International orders three to four working days to show in our account. Once the funds are received we will arrange the shipment of your goods or, if you are collecting, give you the collection reference your shipper will need to give our warehouse so they can release your goods

Cash at Barclays Bank

We have now added the option for customer to pay cash into our account within 24 hours at any Barclays Bank. This will allow customers to have stock delivered to an address other than the one registered on the credit / debit cards they have. We must stress that the payment has to be made within 24 hours if we do not receive payment within this time we will cancel the order and may refuse any future orders.

Once we receive your order we will e-mail our account number and sort code to you, you then need to pay the cash over the counter at any Barclays bank. You then need to ring us or e-mail us to confirm you have made the payment. You must also use the last four digits of the order number or your name as a payment reference.

Cash on Collection from the warehouse

Simple and effective, you simply come down to our warehouse select your stocks, pay your money, load and go. You are also able to select the goods online, mark them as collect and also pay on collection and we will hold them for two working days. We advise you not to make payment online by card if you are collecting. If you do we would need the cardholder to collect and would need the card used to make payment along with valid photo ID such as passport or driving licence

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