| Q1 : I am not a registered
trader, will you supply me ? |
Yes, we will supply but you must
understand that you are buying on a trade basis and under our terms and
conditions of sale. Customer Returns do not suit everyone so please take
the time to gather all the information before you place an order.
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| Q2 : I work from home can you
deliver to me there ? |
Yes we can. Pallet deliveries are made
by Pallex who are a business to business service so you will need to be
available within the specified delivery time, if they have to re-deliver
you can incur additional delivery charges. Our cartons are delivered via
APC and they do require a signature for all deliveries, they will not
leave items in garages, sheds, porches or wheelie bins........and yes we
have been asked to do all of these.
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Q3 : I am ordering a pallet
how do I unload it off the van |
Most of the vehicles that deliver have a
tail lift and pump truck so they can drop the pallet to the path for
you. If the one that delivers doesn't have a tail lift you will have to
loose load the goods off. For customers who are not able unload the
goods we advise that you add a request for a tail lift vehicle during
your order (additional shipping notes) to save any problems.
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| Q4 : What are
returns ? |
For a full description you need to go to
our Grades section, but in short they are items returned to a retailer
by the customer. Some are damaged some are not but they are unchecked
raw returns so you do need to check and repair before re-sale
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| Q5 : With your Economy service
(2-3 days) do I have to wait in for each of the 3 days ? |
No, you are able to specify either the
2nd or 3rd day, for example if you order reaches us Monday before 1pm
you can select either Wednesday or Thursday for delivery.
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Q6 : Why don't you open on
the weekend |
Over the years we have found that the
vast majority of our customers do the bulk of their selling on the
weekend. We have decided this is an ideal time to clear the warehouse
and bring new stocks from storage ready to add on Monday morning. In addition a large
volume of our sales are online and you can order 24 / 7 here.
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Q7 : I dont like
paying with my credit / debit card online, is your website secure ? |
We now use Actinic Payments PSP to enusre that your transaction is 100% secure and that we as a company are fully PCI compliant. This system is allows us to check that the name, address and security informnation given matches the registered card details which helps protect our customers and oursleves against fraudulent transactions
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Q8 : I want to have my goods
delivered to an address thats different to my cards registered address,
will you do this ? |
No, with the amount of credit card fraud
we do have a strict policy of only delivering goods to the address of
the card that is used to pay for them. If you want to have a delivery to
a different address you would have to pay cash into our account at any
Barclays Bank or you can pay by bank transfer.
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Q9 : How long have you been
trading ? |
Our company was formed in 1975, so we
have been buying and selling ex catalogue for over 30 years, longer than
any other company in the UK. We are a family run and owned business and
recognise the needs of every size of customer from the start up to the
exporter.
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