Please note - the descriptions given below represent our opinion for each grade. You will always get good parcels and bad parcels when dealing in return goods. We can not offer any form of guarantee on individual parcels and we do not accept returns on any goods

 If you are not sure do not buy or come along to the warehouse and view parcels before you buy

Clearance : This is stocks which have been cleared from the source company to make way for new stocks. The vast majority of this stock is from the warehouses of some of the largest Mail Order companies in the UK and, as such, is believed to be in perfect condition. It is always possible to get seconds or warehouse damaged good so please bear this in mind. In addition to the warehouse clearance we also receive stocks which are shop or store clearance. Whilst condition of these items is also believed to be perfect you can find some that the general quality is not as good or that you receive shop soiled items. The only down side to these lots would be that they can be older goods as some companies hold them in storage to ensure they are not released into the market at a reduced value whilst they are still selling them themselves.

Mixed Returns : These are simply items which have been ordered from a mail order company and then sent back by their customer. The reasons for a customer returning an item are endless, they include items damaged in transit, parts missing, the wrong colour, the item didn't match the description or just that the customer was not happy when it arrived.
You can also find items that have been used and gone faulty or an item that has been damaged by the customer and then returned. The amount of good to bad in every parcel is different and you do need to be able to check, repair and maybe make one good out of two faulty items. Whilst the work involved in these pallets is more involved, they are normally sold at a lower % of the retail value and allow for a much better profit for customers willing to put the extra effort in

Checked Faulty Returns : These are goods which are known to be damaged and fault when returned. They tend to come from the retail stores we deal with but you will also find parcels from Mail Order companies or, in the case of Audio stocks they will have been through a service center when returned and found to be damaged and non working items.

Boxed Returns : These are exactly the same as standard returns, the only exception is that every item has its original box. You will still get working and none working items but we do tend to find overall condition is better

Scrap : Pretty self explanatory really. These are pallets we get from a number of Audio service centers, mainly those used by the mail order companies to carry out warranty work. The items on these lots are only useful for parts and many will have had components and cases removed. 
For any customer buying the Return Audio stocks they are invaluable, as the parts alone for repairs can cost a lot. You also find that because the source of the Returns and the Scrap is the same, the parts needed can usually be found.

Grade 1 stocks are mainly clothing & footwear but may also be found in the general stocks. They are all customer returns which have been checked and have either no fault at all or very minor faults that may need a repair. Whilst the system is very good it is always possible to get an item with the Grade 1 which should really be Grade 2, if this happens there is nothing we can do. It is simply part of dealing with graded returns

Grade 2 stocks are once again mainly clothing & footwear but can also be found in the general stocks now and then. They are simply the returns which have been checked as damaged, washed or worn when returned. They are sold at a very low rate and we currently have a waiting list for the parcels. Any that do become available are added to our site.

Mixed Grades : Because we get stocks from many different sources each has there own way of dealing with returns, some companies check them some simply pack them up and sell them on. When we get these lots we simply sell them as they are. They will contain brand new, faulty, damaged, and scrap items and each varies. Overall they tend to be a good buy but you do need to understand they are raw returns