Please note - the descriptions given below represent our opinion for each grade. You will always get good parcels and bad parcels when dealing in return goods. We can not offer any form of guarantee on individual parcels and we do not accept returns on any goods

 If you are not sure do not buy or come along to the warehouse and view parcels before you buy

Clearance : These are stocks which have been cleared from the source company to make way for new stocks. They are not sold as Brand New stock. The vast majority of this stock is from the warehouses of some of the largest Mail Order companies in the UK and, as such, is believed to be in perfect condition. It is always possible to get seconds or warehouse damaged good so please bear this in mind.

In addition to the warehouse clearance we also receive stocks which are shop or Store Clearance. Whilst condition of these items is also believed to be perfect you can find some that the general quality is not as good or that you receive shop soiled items, we have also found some store clearance items have been originally returned to the mail order company or are refused deliveries but are in original condition and are therefore resold. Just because an item has a return note it does not make it a damaged or faulty item.

The only down side to these lots would be that they can be older goods as some companies hold them in storage to ensure they are not released into the market at a reduced value whilst they are still selling them themselves

QA Clearance : These are stocks which have been rejected during the quality control process of the mail order or retail store. They can be rejected for many different reasons, i.e. wrong colour, wrong dimensions, small marks or dents or just not as ordered.

You will find slight seconds and perfect stocks within this group but they are rarely damaged to any significant degree. We see a lot of furniture and also household goods within this category and they are not sold as perfect but overall we find items are rejected even for a very minor issue so they represent a good buy

Mixed Returns : These are simply items which have been ordered from a mail order company and then sent back by their customer. The reasons for a customer returning an item are endless, they include items damaged in transit, parts missing, the wrong colour, the item didn't match the description or just that the customer was not happy when it arrived.

Grade 1 stocks are mainly clothing & footwear but may also be found in the general stocks. They are all customer returns which have been checked and have either no fault at all or very minor faults that may need a repair. Whilst the system is very good it is always possible to get an item with the Grade 1 which should really be Grade 2, if this happens there is nothing we can do. It is simply part of dealing with graded returns

Grade 2 stocks are once again mainly clothing & footwear but can also be found in the general stocks now and then. They are simply the returns which have been checked as damaged, washed or worn when returned. The type of fault can vary to a mark, rip, pull faulty or second quality item but they are current catalogue stocks and they sell very quickly whenever we have them online.

Mixed Grades : Because we get stocks from many different sources each has there own way of dealing with returns, some companies check them some simply pack them up and sell them on. When we get these lots we simply sell them as they are. They will contain brand new, faulty, damaged, and scrap items and each varies. Overall they tend to be a good buy but you do need to understand they are raw returns